Online Order and Fulfillment Policies on OReillyAuto.com
O’Reilly Auto Parts offers two great options for your online purchase: pick your order up at a store near you OR have it shipped to you.
Frequently Asked Questions About OReillyAuto.com Orders
What do I do if I receive a processing error for my payment?
Failed Authorizations and Payment Declines
You may need to contact your financial institution for assistance on declined payments. You are always welcome to submit an alternate payment method for your order if you are unable to resolve the payment issue with your financial institution in a timely manner.
Common reasons for failed payment authorizations:
- The billing address you are providing does not match what your financial institution has on file.
- The security code CID/CVV is incorrect for the credit card number you have provided.
- All lines to your financial institution could be temporarily busy.
- Daily withdrawal or purchase limits.
- Insufficient funds.
Note: Some financial institutions have been known to hold these authorizations for 7-10 business days.
Why does my order say “Error. There was a problem processing your payment. Please try again”?
At the time an order is placed, our system first verifies the funds are available, then validates the credit card information you submitted. If the entered information fails to coincide with what is on file for the credit card, our security system will deny the order and credit the amount back. The verified funds will be “Pre-Auth” on your account. Your credit card company/bank will usually release the funds back to your account within the same day. The pending dollar will drop off your account usually in a couple days. Regrettably, we have no access to the reason why the credit card information doesn't coincide.
Please make sure the following information is entered correctly on the checkout page when placing the order:
- Credit or Debit Card number.
- The card expiration date.
- The CID number.
- The exact Name and Billing Address as it is printed on your Credit Card statement.
Errors in any of this information will cause the order to be rejected.
Please contact your credit card institution for information.
Why do you need my phone number during checkout?
O’Reilly uses your phone number as a reference for all warranties. Your phone number used at checkout will not be used for any marketing activity or released to third parties, with the exception of being provided to third party delivery partners if the Same-Day delivery option is selected. This allows you to receive text order and delivery updates, and these communications will only occur until the order has been fulfilled. For more information, visit our Privacy Policy page.
Why might I pay more or less at my local store than the online total check out amount?
Because actual pricing and sales tax costs vary slightly from location to location and because of local specials and discounts, your final check out total shown here may not reflect the actual amount you will pay when you check out at your local store. Rest assured, we are doing our best to be accurate. However, when shopping at one of our stores, it will be necessary for you to pay the price determined at the time you check out.
Can I pay by check? Can I order items COD?
The OReillyAuto.com Online Store only accepts major credit cards and O'Reilly Auto Parts gift cards as payment. Any of our more than 6000 store locations will also gladly accept cash and checks.
Why am I being charged sales tax?
O’Reilly Auto Parts is required to collect taxes in all states where we have a physical presence. We are also required to calculate your taxes based on where your order is being shipped to. As a result, if we have a physical presence in the state we are shipping your order to, we are required by law to charge all applicable state and local taxes.